Service Policy – NK FASHION

Who we are

Our website address is: https://nkfashion.me.

Effective Date: [Updated Jan 2025]

NK FASHION (SMC) PRIVATE LIMITED, we are committed to delivering high-quality services and ensuring customer satisfaction. This Service Policy outlines the terms and standards under which we provide our services, including the sale of fashion and beauty products, digital courses, and eBooks. By engaging with our services, you agree to the terms outlined below.

1. Scope of Services

We provide the following services:

Delivery of digital products, including eBooks and courses.
Access to educational and informational content related to fashion and beauty.
Sale of physical products in the fashion and beauty categories that we are going to luanch soon this year! INSHAA ALLAH

2. Service Standards

We strive to maintain the following standards:

Timely Delivery: Digital products are delivered immediately or within 24 hours after payment confirmation.
Quality Assurance: All products and services are curated or created to meet high-quality standards.
Customer Support: Assistance is available via email, whatsapp, social media within 24 hours and 7 days a week.

3. Customer Responsibilities

To ensure seamless service delivery, customers are responsible for:

Providing accurate and complete information during the ordering process.
Maintaining access to the email address or account used for purchasing digital products.
Complying with the terms of use for digital products, including refraining from unauthorized sharing or redistribution.

4. Payments and Billing

Payment Methods: We accept payments through secure third-party gateways (e.g., credit/debit cards, e-wallets).
Billing Information: Customers must provide accurate billing details. Any discrepancies may delay service delivery.
Payment Issues: If a payment is declined, the order will be placed on hold until resolved.

5. Refunds, Returns, and Cancellations

a. Refund Policy

Refunds are only issued if the conditions specified for the product are fulfilled. Each product may have unique refund requirements, which will be outlined at the time of purchase.

Customers must contact our support team after fulfilling the necessary requirements for a refund. Refunds will not be processed if the conditions are not met.

Money Back Guarantee: We stand by the effectiveness of our services and are committed to delivering real value to our customers. That’s why we offer a Full Money-Back Guarantee—if you are not satisfied with your results and can demonstrate that you have genuinely followed the principles and guidelines outlined in our program, you are eligible for a complete refund. To request a refund, you must provide clear evidence of your journey, showing that you have applied the recommended steps with honesty and commitment. This policy ensures fairness and maintains the integrity of our process, preventing misuse or fraudulent claims. Refund requests must be submitted with the necessary evidence, and all claims will be carefully reviewed before approval.

b. Return Policy

Returns are not accepted for digital products in any case only you can refund your money back if the conditions met.

c. Cancellation Policy

Cancellations are not allowed once an order has been processed.

7. Service Interruptions

We strive to ensure uninterrupted service; however, there may be instances where services are delayed or temporarily unavailable due to:

System maintenance
Technical issues
External factors beyond our control (e.g., natural disasters)

We will notify customers promptly of any significant disruptions and work to resolve issues as quickly as possible.

8. Customer Support

Our customer support team is available to assist with:

Questions about products and services
Troubleshooting issues with digital products
Processing refunds, returns, or cancellations

You can reach us via:

Email: support@nkfashion.me
Whatsapp: +923177430868
Social Media: Instagram and Facebook Pages Available 24/7

9. Dispute Resolution

If a dispute arises, we encourage you to contact our support team to resolve the issue amicably. If necessary, disputes will be addressed in accordance with the laws of [PDPB Jurisdiction].

10. Legal Compliance

We operate in compliance with all applicable laws and regulations. Customers are responsible for ensuring that their use of our services complies with local laws.

11. Updates to This Service Policy

We reserve the right to update or modify this Service Policy at any time. Changes will be effective immediately upon posting. Continued use of our services after changes are made constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Service Policy, please contact us at:

NK FASHION (SMC) PRIVATE LIMITED
Email: Support@nkfashion.me
Whatsapp: +923177430868
Mailing Address: Kot Alladin No. 1, Street No. 13, Sahiwal Punjab Pakistan

Thank you for choosing NK FASHION. We are dedicated to providing exceptional services and ensuring your satisfaction.